Shipping

FREE SHIPPING ON ALL ORDERS OVER $100!

$5 shipping charge on orders under $100

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We ship from New Zealand stock out of Auckland. Shipments are dispatched within 2 business days. Courier is usually next day on North Island, 2 days for South Island. Rural delivery requires 1-2 days extra.

ALL ORDERS ARE DELIVERED BY COURIER, SIGNATURE REQUIRED.
We use  couriers to deliver to your door. We also use signature required due to theft of parcels left at the door. However most courier companies will not allow signature required for rural deliveries. 

WE DO NOT DELIVER TO PO BOXES.
Unfortunately NZ Post do not accept deliveries from any couriers but their own and as they charge considerably more we do not offer this service. 

WILL THIS ITEM GET TO ME BEFORE _________? 
If you plan to give one of our items as a gift, if needed urgently please check with us. We are not responsible for items that do not arrive before the occasion. 

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship all items together. If an item is out of stock we will contact you. If you'd like to know the status of your other items, please use the Contact Us form with your name and order number.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER? 
Please contact us as soon as possible if you wish to change or cancel your order. Please note that we will not issue a cancellation or refund due to "change of mind". All order cancellations are at our discretion.

Have a question? Please fill out the form on the "Contact Us" page.